Monday, 25 March 2013

Margin and Mark-up

This fundamental calculation can lead to confusion when talking about the differences between Margin and Mark-up.  


Terms
SP      = Sell Price – the price which we sell a product to a customer for
CoS    = Cost of Sales – for our purposes is only Material Cost
M       = Margin – how much do we factor the CoS by in order get a SP
MU     = Mark up - how much more do we want to sell for


Mark-up is the easiest to remember and is the basics of COST + %.

Formula

        SP      =      CoS + (Cos x MU)

        MU     =      (SP - CoS) / Cos

Examples

        CoS   =  R25.00
         MU   =  75%
         SP    =  ?

         SP    =   CoS + (CoS x MU)
                =    R25.00 + (R25.00 x 75%)
                =    R25.00 + R18.75
                =    R43.75


Margin is a bit more complex to initially understand and is the difference between the SP and CoS as a ratio to the CoS.
 
Formula

SP      =       CoS / ( 1 – M )
M       =       1 – ( CoS / SP )

Examples

          CoS = R25.00
            M = 75%
            SP = ??

            SP       = CoS / (1 – M)
                       
                        = R25.00 / (1 – 0.75)

                        = R25.00 / 0.25

                        = R100.00


              SP = R500.00
            CoS = R100.00
               M = ??

            M         = 1 – (CoS / SP)

                        = 1 – (R100.00 / R500.00)

                        = 1 – 0.2

                        = 0.8 (80%)

          Let’s check this example in reverse now…..

            SP       = CoS / (1-M)

                        = R100.00 / (1 – 0.8)

                        = R100.00 / 0.2

                        = R500.00

            Wow, it works out correctly !!!
 

Friday, 15 March 2013

The 20 second company pitch...



Crafting an Elevator Pitch



Spark interest in what you do.

So you at a braai (barbeque) at friends and someone you’ve just been introduce to asks you what you do.  You start with the whole “I work at ABC as XYZ”.  They go on to ask who this ABC company is?  How do you answer?

You have to remember that every opportunity to talk about your company is an opportunity to promote the company and its products and could potentially lead to sale.  You have one shot at this and you want to be brief yet leave a lasting impression.

The elevator pitch is used to do just that.  It is a brief, persuasive pitch that you use to spark interest and to lead them on to ask more (or not!).  It is a pre-prepared pitch that you use to create an interest in you and explains what your company does, clearly and succinctly.

Here I will look at how you go about crafting an effective elevator pitch



About the Technique

An elevator pitch is a brief, persuasive speech that you use to spark interest in what your organisation does. You can also use elevator pitches to create interest in a project, idea, or product – or in yourself.  A good elevator pitch should last no longer than a short elevator ride of 20 to 30 seconds, hence the name.

Elevator pitches should be interesting, memorable, and succinct. They also need to explain what makes you – or your organisation, product, or idea – unique.



When to use an Elevator Pitch

Some people think that elevator pitches are only useful for salespeople who need to pitch their products and services. But you can also use an elevator pitch in other situations.

For example, you can use one to introduce your organisation to potential clients or customers. You could use them in your organisation to sell a new idea to your CEO, or to tell people about the change initiative that you're leading. You can even craft one to tell people what you do for a living.



Creating an Elevator Pitch

It can take some time to get an elevator pitch right. You'll likely go through several versions before finding one that is compelling, and that sounds natural in conversation.

Follow these steps to create a great pitch, but bear in mind that you'll need to vary your approach depending on what your pitch is about.



1.       Identify Your Goal

Start by thinking about the objective of your pitch.

For instance, do you want to tell potential clients about your organisation? Do you have a great new product idea that you want to pitch to an executive? Or do you want a simple and engaging speech to explain what you do for a living?



2.       Explain What You Do

Start your pitch by describing what your organisation does. Focus on the problems that you solve and how you help people. If you can, add information or a statistic that shows the value in what you do.

Ask yourself this question as you start writing: what do you want your audience to remember most about you?

Keep in mind that your elevator pitch should excite you first; after all, if you don't get excited about what you're saying, neither will your audience. Your pitch should bring a smile to your face and quicken your heartbeat. People may not remember everything that you say, but they will likely remember your enthusiasm.

Example:

Imagine that you're creating an elevator pitch that describes what your company does. You plan to use it at networking events. You could say, "My company writes mobile device applications for other businesses." But that's not very memorable!

A better explanation would be, "My company develops mobile applications that businesses use to train their staff remotely. This results in a big increase in efficiency for an organisation's managers."

That's much more interesting, and shows the value that you provide to these organisations.



3.       Communicate Your USP

Your elevator pitch also needs to communicate your unique selling proposition, or USP.

Identify what makes you, your organisation, or your idea, unique. You'll want to communicate your USP after you've talked about what you do.

Example:

To highlight what makes your company unique, you could say, "We use a novel approach because unlike most other developers, we visit each organisation to find out exactly what people need. Although this takes a bit more time, it means that on average, 95 percent of our clients are happy with the first beta version of their app."



4.       Engage With a Question

After you communicate your USP, you need to engage your audience. To do this, prepare open-ended questions (questions that can't be answered with a "yes" or "no" answer) to involve them in the conversation.

Make sure that you're able to answer any questions that he or she may have.

Example:

You might ask "So, how does your organisation handle the training of new people?"



5.       Put it all Together

When you've completed each section of your pitch, put it all together.

Then, read it aloud and use a stopwatch to time how long it takes. Your elevator pitch should be no longer than 20 - 30 seconds. Otherwise you risk losing the person's interest, or monopolizing the conversation.

Then, try to cut out anything doesn't absolutely need to be there. Remember, your pitch needs to be snappy and compelling, so the shorter it is, the better!

Example:

Here's how your elevator pitch could come together:

"My company develops mobile applications that businesses use to train their staff remotely. This means that senior managers can spend time on other important tasks.

"Unlike other similar companies, we visit each organisation to find out exactly what people need. This means that, on average, 95 percent of our clients are happy with the first version of their app.

"So, how does your organisation handle the training of new people?"



6.       Practice

Like anything else, practice makes perfect. Remember, how you say it is just as important as what you say. If you don't practice, it's likely that you'll talk too fast, sound unnatural, or forget important elements of your pitch.

Set a goal to practice your pitch regularly. The more you practice, the more natural your pitch will become. You want it to sound like a smooth conversation, not an aggressive sales pitch.

Make sure that you're aware of your body language as you talk, which conveys just as much information to the listener as your words do. Practice in front of a mirror or, better yet, in front of colleagues until the pitch feels natural.

As you get used to delivering your pitch, it's fine to vary it a little – the idea is that it doesn't sound too formulaic or like it's pre-prepared, even though it is!

Tip 1:
You may want to keep small take-away items with you, which you can give to people after you've delivered your pitch. For example, these could be business cards or brochures that talk about your product idea or business.  Always keep business cards on you!



Tip 2:
Remember to tailor your elevator pitch for different audiences, if appropriate.

http://www.mindtools.com/images/box/bottom460grey.png

Key Points

An elevator pitch is a brief, persuasive speech that you can use to spark interest in what your organisation does. You can also use one to create interest in a project, idea, or product.

An elevator pitch needs to be succinct, while conveying important information.
To craft a great pitch, follow these steps.

  • Identify your goal.
  • Explain what you do.
  • Communicate your USP.
  • Engage with a question.
  • Put it all together.
  • Practice.

·         Try to keep a business card or other take-away item with you, which helps the other person remember you and your message.

·         And cut out any information that doesn't absolutely need to be there.

Monday, 11 March 2013

Creating a Sales Storyboard



Creating a Sales Storyboard


So we have all heard about the storyboard and how useful it is and how we need to have one before we embark on any sales call, be it a meeting or simply a telephone call.  However, so often I get asked what the storyboard should contain and how do we go about putting one together.  The storyboard is used so that you can visualise the sales call.  It should be dynamic in that you can edit and adapt as you go and refine them with experience.  Keep it handy on your desk or pinned to your board so that you can refer to it at any time as well as adapt it as you move forward.

I have put together here a framework that I use and has been developed over the years to suit me.  I hope that you too will benefit from this and be able to adapt it to yourself. 

1.       Who is your audience?

List all the people that will be in the meeting including those from your own organisation.  Under each person put their title as well as your description of their area of responsibility and what their input will be in the decision making process.  People from your own organisation are there to support you and may be called upon to back-up / reiterate / confirm certain parts of the meeting.  They are the experts in those fields and that is why they have been invited to the meeting.  Make sure that they are primed beforehand and well prepared to be called on if required.

Once you have made your introductions and exchanged business cards, a useful tip I was once given was to sketch on the business card a picture of the person.  This is not the artistic pencil sketch that accurately depicts the person but the salient features of that person such as eye-wear, facial hair, hair style, distinguishing features etc.  This makes it easier to remember the person for future contacts.



2.       What action do you want from the meeting?

List the desirable actions that you want at the conclusion of the meeting.  This sets your goals out and is what the meeting should lead to.  You want to take your audience on a short trip (not a “journey” that will be so drawn out that it will bore your audience) where they ultimately end at your goal/s. 

You need to plot out this trip taking your goal/s as the destination and moving back along the route with a plan to get then to that point.  Think of it as “route planning” determining the road to take, the time it should take, where you are going to stop to refuel, what you will do if the route is obstructed or if you hit bad weather.  Go through the “What if?” scenarios to prepare you for any obstacles or changes that you may encounter on the way and how to bring the whole thing back to being on track to your destination.



3.       Answer “WIIFM”?

WIIFM = What’s in it for me

When doing a sales presentation you need to remember that your audience is asking “What’s in it for me?” whether they verbalise the question or not.

List three (3) key benefits or USP’s (Unique Selling Proposition) that will answer the WIIFM question.  These should be meaningful and tangible benefits to the client to ensure that they know that you really have listened to their needs and are addressing them directly.  They may also be unique to your product and will clearly separate you from the competition and delight your customer such that they feel that they cannot do without your product.  Introduce these as part of the plan to arrive at your goal/s as described in point 2 above.  They should form part of the milestones in achieving your goal/s.



4.       What is the “hook”?

You need one thing that will excite your audience and grab their attention from the outset.  What is the most exciting benefit that you can highlight at the beginning to set the tone for your presentation / meeting that will keep your audience enthralled and wanting to hear more?



Now you craft your storyboard.  Start with the “hook” and capture the attention of your audience, then take then on the “short trip” and answer the “WIIFM” and finally concluding at the actions that you set out to achieve.